RETURN & REFUND POLICY

Effective Date: June 23, 2026

At Kelvren, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-Day Free Return & Exchange Policy.

Return Eligibility

To qualify for a return or exchange:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging.
• The return request must be submitted within 30 days of delivery.

Free Returns & Exchanges

We offer free returns and exchanges within 30 days of receiving your order.

To start a return, please contact us at:

Email: admin@kelvren.shop

Please include:

• Your order number
• The reason for your return
• Photos if the item is damaged or defective

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will arrange a replacement or provide a full refund at no additional cost.

Non-Returnable Items

The following items may not be eligible for return:

• Personalized products
• Custom-made products
• Products damaged due to misuse or improper handling

Contact Us

Kelvren

Email: admin@kelvren.shop

Phone: +1 3807331010